Last Updated: January 2025
Protecting your privacy on the y11 platform is one of our highest priorities. This policy details what information we collect, how we use it, and the steps we take to keep your data secure. Please read this policy carefully before using the platform, as it clearly outlines both your rights and our responsibilities.
When registering on the y11 platform, your name, mobile number, email address, and date of birth are collected. National ID or passport information may be requested for identity verification purposes and must be submitted only through secure channels. Mobile banking numbers or partial bank account details are stored to facilitate financial transactions; however, complete financial details are never stored. Your device type, browser version, IP address, and session activity logs are automatically recorded while using the platform, and are used to improve security and service quality. We use cookies and similar technologies to enhance your browsing experience and remember your preferences. You can manage cookies through your browser settings, though doing so may limit certain features.
Collected information is primarily used to manage your account, verify your identity, and ensure secure transactions. Data is used for analytical purposes to improve y11 platform services, test new features, and personalize the user experience. Your contact information may be used to send promotional offers, important updates, or security-related notifications. Automated systems analyze your transaction and login patterns to detect suspicious activity and prevent fraud. Necessary information may be used to fulfill legal obligations and respond to requests from regulatory authorities. If you do not wish to receive promotional communications, you can opt out at any time by notifying our support team.
Y11 never sells your personal information to advertisers or third parties — this is one of our core commitments. Limited information may be shared with trusted mobile banking partners for payment processing, but they are equally bound by the same privacy standards. Information may be disclosed as part of legal obligations in response to valid requests from law enforcement agencies or regulatory authorities in Bangladesh. Technical service providers for the platform (such as cloud hosting or cybersecurity firms) may access data to a limited extent, but they are not permitted to use that information for their own purposes. Before sharing any information with third parties, we ensure they maintain adequate data protection measures. Under no circumstances will your information be transferred to third parties for commercial purposes without your consent.
Y11 uses industry-standard encryption technology to protect your information, including SSL/TLS connections and encryption of data at rest. Our server infrastructure undergoes regular security audits and any vulnerabilities are resolved promptly. Two-Factor Authentication is available to prevent unauthorized access to your account, and we strongly encourage all users to enable it. Members of our internal team are only granted access to the information necessary for their specific role, and all access is logged. In the event of a data breach, we will notify affected users within the legally required timeframe and take swift remedial action. Use a strong password to keep your account secure and never share your login credentials with anyone.
Every registered user on y11 has the right to view, correct, and — under certain circumstances — request the deletion of their stored personal information. If you believe any of your information is incorrect or incomplete, you can contact our support team to have it corrected. If you request account closure, we will delete information that falls outside our legal and regulatory obligations within the designated timeframe. To opt out of promotional emails or SMS, use the unsubscribe option at the bottom of any message or notify us directly. Any complaints or concerns regarding your data can be submitted through our dedicated support channel, and we will endeavor to respond within 7 business days. Your right to privacy is not just a policy statement for us — it is the foundation of our service.
Y11 reserves the right to update this privacy policy as needed, and registered users will be notified of significant changes via email or platform notification. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy, so we recommend visiting this page regularly. The date of each update will be clearly stated at the top of the page so you can easily see when changes were made. If you have any questions or concerns about the privacy policy, please contact our support team by email at: [email protected]. We believe that transparency and open communication are the foundation of long-term trust. Your feedback helps us improve our policies further, and we always take it seriously.
At y11, every transaction and piece of personal information you share is stored with the highest level of security. Visit our FAQ page to learn more about our privacy policy, or open an account today and enjoy a safe gaming experience.