Last Updated: January 2025
Please read these Terms & Conditions carefully before creating an account or using the y11 platform. These Terms & Conditions form a legal agreement between you and y11 and govern all rules for using the platform. By accessing the platform or registering an account, you are deemed to have agreed to these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please refrain from using the platform. Our goal is to ensure a safe, transparent, and enjoyable environment for all users.
To open an account on the y11 platform, you must be at least 18 years old and a legal resident of Bangladesh. You are required to provide accurate and complete information at the time of registration — providing false information may result in account suspension or termination. Each user may operate only one account; creating multiple accounts is strictly prohibited. It is your own responsibility to keep your account password and login credentials secure, and they must not be shared with any third party. Any unauthorized access to your account must be reported to our support team immediately. y11 may request additional identification or documents for verification purposes at any time.
The y11 platform may only be used for lawful entertainment purposes. Any form of fraud, manipulation, use of bots, or automated software on the platform is strictly prohibited, and any account found engaging in such activity will be immediately closed. Misconduct, threats, or the use of abusive language toward other users is completely unacceptable. Intentionally exploiting any technical vulnerability or bug in the platform is prohibited, and any such issues discovered should be reported to us immediately. y11 reserves the right to temporarily or permanently suspend any user's account at its discretion. All content, designs, and software on the platform are the intellectual property of y11 and may not be reproduced or distributed without permission.
All financial transactions are conducted in Bangladeshi Taka (BDT) and comply with applicable local regulations. Deposited funds must come only from your own bank account or mobile banking number; third-party transactions are not permitted. Withdrawal requests may take a certain amount of time to process, and withdrawals may be delayed until verification is complete. If a suspicious transaction is detected, y11 reserves the right to temporarily hold that transaction pending investigation. Any account associated with money laundering or illegal financial activity will be immediately closed and the relevant authorities will be notified. Please contact our support team to resolve any disputes related to transactions.
Before participating on the y11 platform, you must acknowledge that gaming activities carry financial risk and that you are participating entirely at your own responsibility. y11 does not guarantee any specific outcome or winnings, and game results are determined entirely by independent and impartial algorithms. y11 will not be liable for any losses caused by technical issues on the platform, server outages, or internet connection disruptions. If you feel that gaming is having a negative impact on your daily life or financial situation, please visit our Responsible Gaming page immediately. y11 places the highest priority on responsible gaming and provides users with the option to set limits or self-exclude if needed. y11 is not responsible for any losses related to third-party websites or services.
Y11 reserves the right to partially or fully modify these Terms & Conditions at any time. For significant changes, we will endeavor to notify users via their registered email or through the platform. Continued use of the platform after updated Terms & Conditions are published will be deemed as your acceptance of the new terms. It is therefore recommended that you visit this page regularly to stay informed of any updates. If any part of the Terms & Conditions is unclear, please contact our support team — we are always ready to assist you. These Terms & Conditions are governed by the applicable laws of Bangladesh, and any disputes will be resolved in the courts of Bangladesh.
Y11 takes the protection of your personal information very seriously, and all data is managed in accordance with our Privacy Policy. Information provided at the time of registration is used solely for account management, verification, and service improvement purposes. Your personal information will not be sold or transferred to any third party without your consent, except where required by legal obligation. All information stored on our servers is protected by encryption technology. Please contact our support team for any requests or concerns regarding your data. For more details, please see our Privacy Policy Read the page.
Y11 offers various bonuses and promotional offers from time to time, which are governed by specific terms and conditions. Each offer has its own wagering requirements and validity period, which are clearly stated on the offer page. Any attempt to exploit bonus benefits through multiple accounts or any other dishonest means will result in the cancellation of the relevant account. y11 reserves the right to modify, suspend, or cancel any promotional offer and is under no obligation to provide prior notice. In the event of any dispute or ambiguity regarding bonuses, y11's decision shall be considered final. All promotional offers apply only to valid and verified account holders.
The following activities are strictly prohibited on the y11 platform: unauthorized access to another user's account, attempting to hack or carry out cyberattacks on the platform's systems, and any form of spamming or phishing. Collecting or misusing other users' personal information is strictly forbidden and may result in legal action. Advertising, promotional campaigns, or promotion of third-party services on the platform is not permitted. Sharing political, religious, or hate-based content is completely prohibited, and any account found engaging in such activity will be permanently closed. y11 reserves the right to take legal action against anyone who violates these prohibitions.
If you have any questions about the Terms & Conditions, please visit our FAQ page or contact our support team directly. Our goal is to ensure that your experience on y11 is always safe and enjoyable. Visit our dedicated page to learn more about responsible gaming.